Easy ways to pay your One NZ bill
1. Pay Online via My One NZ using Direct Debit (Recommended)
What you can do: Set up an automatic payment (Direct Debit) so your full bill is paid on the due date
How you can pay: From your credit card, Visa debit card, or bank account
Fees: No surcharge when paid from a bank account; 1% surcharge applies to credit and Visa debit card payments
Best for: Customers who want “set and forget” payments with full account access
Log in to the My One NZ App or My One NZ Web to manage your direct debit.
How to:
Set up a Direct Debit
2. Pay Online via My One NZ using a One-Off Payment
What you can do: Make a manual one-off payment when it suits you
How you can pay: Online EFTPOS, Credit card, or Visa debit card
Fees: No surcharge with Online EFTPOS; 1% surcharge applies to credit and Visa debit card payments
Best for: Customers who want the flexibility to pay each bill manually
Log in to the My One NZ App or My One NZ Web to make a one-off payment.
How to make a one-off payment:
Using Online EFTPOS Using your credit card
3. Pay Online via Fastpay (No Login Required)
What you can do: Make a one-off payment quickly without logging in
How you can pay: Online EFTPOS, Credit card, or Visa debit card
Fees: No surcharge with Online EFTPOS; 1% surcharge applies to credit and Visa debit card payments
Best for: A fast, no-fuss way to pay online
4. Pay Through Your Bank
What you can do: Create an Automatic Payment or make a one-off transfer
How you can pay: From your bank account using internet banking or your bank’s payment services
Fees: No surcharge from One NZ (your bank’s fees may apply)
Best for: Customers who prefer to manage payments directly through their bank. But you’ll need to update your AP if your payment amount changes.
One NZ does not add a surcharge for bank payments. Your bank may charge its own fees.
5. Pay In Store
What you can do: Pay your bill in person at a One NZ store or NZ PostShop
How you can pay: Credit card, EFTPOS, or cash
Fees: $3.85 fee applies at PostShop; no fee at One NZ stores
Best for: Paying face-to-face or using cash
Payments made at NZ PostShop may take up to 2 business days to process.
Find a One NZ storeFind an NZ PostShop near you
Note: Fees and availability may change. Check the latest information in My One NZ or contact us for details.
Surcharge Fee
A 1% surcharge fee applies to all Visa, MasterCard, American Express and JCB credit and debit card payments, when paying online by Direct Debit or One-off payment. This will be added to your total monthly bill and show as a single transaction on your card statement.
Important things to know
About Direct Debits.
- It takes 5-10 business days from receipt to set up a Direct Debit request via post or email.
- The first payment will take effect on the next months' invoice due date after the direct debit authority is set up.
- If the direct debit is set up between the date an invoice is generated and its due date, the payment won't be automatically taken on that due date. You will need to arrange payment by another method.
- Direct Debit payments will occur automatically on the due date and the full invoice amount will be taken.
About payments.
- One NZ accepts Visa, MasterCard, American Express and JCB.
- One NZ is PCI compliant, which means we're able to process, store or transmit credit card information in a secure environment without having to keep your credit card details stored in our system. This is standard banking practice, and complies with the Global Credit Card standard.
Our Bank account numbers.
We have different bank accounts for different account types, which means that you need to know what your account type is first, before making a payment.
Check the different bank account numbers here.
