Give your business the Toll Free advantage
Let your customers reach the right person, free of charge
Get Toll Free working for your business the quick and easy way. An 0800 or 0508 number means NZ customers can contact you from almost anywhere in NZ without them having to worry about call costs. International options are also available, keeping your business in touch with your customers around the world.
Our Toll Free solutions have been designed to suit a wide range of businesses, so no matter how big or small your needs are, we can create a solution for you.
Our Toll Free solutions have been designed to suit a wide range of businesses, so no matter how big or small your needs are, we can create a solution for you.
Key Benefits
Customer Friendly
A single number so yourNZ based customers can easily reach you without worrying about costs.
Control
Manage your Toll Free numbers in our web porta lXport. Whether you want to change the terminating number or the message your customers hear, you can do it in Xport.
Reporting & Insights
Online reporting keeps you up-to-date on calls and costs so you knowhow your Toll Free numbers are performing.
TollFree Plus
Give your business the Toll Free advantage with additional chargeable add-ons below
IVR
Caller to your Toll Free number hear a recording and choose who to talk by pressing a button increasing your teams productivity.
Routing Options
Menu, Geographic or Time Dependent routing options are available. These can be basic, complex or customised based on your needs.
International Toll Free
Available for inbound calls from a select number of countries.
FollowMe (via DTMF)
Change the destination of your Toll Free number via any phone.
Percentage Call Distribution
Direct calls to different destinations based on a % split, allowing calls to be shared across multiple numbers.
E.g. 20% calls to Wellington, 80% to Auckland.
E.g. 20% calls to Wellington, 80% to Auckland.
Toll Free Notification (Beep)
Hear a beep when you answer a Toll Free call, so you know that you’re paying for it.
Important things to know
- Calls are charged 1-minute minimum, per second thereafter, exclusive of GST and billed in arrears.
- Calls will not be rated with the correct charges until midnight of that day. Reporting before midnight is indicative only.
- For international calls, international rates will apply as per the rate card.
- If the inbound call is made from an international roaming number, roaming charges remain the responsibility of the caller.
- Adjustments made by your administrators within the Xport Self-service portal are legally binding.
- Any changes or adjustments will be binding when you submit them and will be implemented immediately, and any applicable charges will be added to the Monthly invoice.
- By allowing international terminating numbers to be entered into the Xport Self Service portal you are responsible for any associated charges including any numbers entered by mistake or without your authorisation (other than by our error).
- If porting, lead times depend on information accuracy and customer requirements and dependencies on other providers and networks.
- We may de-allocate any toll free number and return it to the TNAS pool of numbers if no calls are recorded against it for three consecutive billing periods.
- We will endeavour to supply you with your preferred toll free number toll free number however, given the requirements of the TNAS, we cannot guarantee that such number will be available.
- Some calls to Hunt Group numbers may not be complete, due to the destination number being ‘out of reach’ for reasons outside of our control. Reasons for ‘out of reach’ can be but are not limited to: mobile coverage, lack of phone power, off-net carrier issues, and phone settings such as do not disturb, voicemail, and call forward not reachable.
- Upon termination of your Toll Free Plus Service, the toll free numbers will be returned to the TNAS pool. Any terminated toll free number may then be reallocated to any service provider (including us) on a first come first serve basis provided there is an end customer billing relationship in existence or that will come into existence within 5 Business Days of applying for the number.
- If you terminate individual toll free numbers prior to the expiry of the Service Initial Term, Early Termination Charges may apply as set out in the Commercial Schedule.
- 12 or 24 month terms apply to individual toll free numbers. Shorter terms will incur additional charges.
Frequently Asked Questions
How long will it take for my TollFree Plus number to be up and running?
What information do I need if I want to port an existing toll free number?
Do I need to contact my old provider?
No. Port outs are managed by us as a part of our on-boarding process.
Can I have an Auto Attendant/IVR at the termination (destination) point?
Yes you can use our Auto Attendant/IVR feature (charges apply). You can terminate your TollFree Plus to any NZ local landline or mobile number, which may then point to another service such as One Business.
Can I have a Hunt Group, Time of Day Routing, Location Based Routing, Percentage Call Distribution or FollowMe?
Yes any of these features can be added to Toll Free Plus (charges apply). These can be managed in our online portal. For additional features contact us to discuss alternative options that we can provide.
Why calls may not complete?
Some calls to Hunt Group numbers may not be complete, due to the destination number being ”out of reach” for reasons outside of our control.
Reasons for “out of reach” can be but are not limited to; mobile coverage, lack of phone power, off-net carrier issues, and phone settings such as do not disturb, voicemail, and call forward not reachable.
How do I change my terminating (destination) number?
Easy! Your administrators can change the terminating number at any time via the online self-service portal. Toll Free Plus terminating numbers can be set to Australian land or mobile numbers. Alternatively, you can set up FollowMe so you can change the terminating number from your mobile (charges apply).
Do I need to spend a minimum amount on calls?
No, there is no minimum spend required.
How do I know if I am receiving a toll free call?
You can choose to have a beep notification or a brief verbal message when you take the call advising that the call is a toll free call.
- Brand new toll free numbers:
- Calls from numbers on our network will connect within 4 working hours.
- Calls from other networks may connect within 4 working hours and can take up to a maximum of 2 working days to connect to your 0800 number.
- Existing toll free numbers:
- An additional 2 working days will apply assuming correct information is provided.
What information do I need if I want to port an existing toll free number?
- Your current account number, account name and name of the Losing Service Provider (LSP), which is your current provider.
- Destination (aka termination) number
- The existing toll free number
Do I need to contact my old provider?
No. Port outs are managed by us as a part of our on-boarding process.
Can I have an Auto Attendant/IVR at the termination (destination) point?
Yes you can use our Auto Attendant/IVR feature (charges apply). You can terminate your TollFree Plus to any NZ local landline or mobile number, which may then point to another service such as One Business.
Can I have a Hunt Group, Time of Day Routing, Location Based Routing, Percentage Call Distribution or FollowMe?
Yes any of these features can be added to Toll Free Plus (charges apply). These can be managed in our online portal. For additional features contact us to discuss alternative options that we can provide.
Why calls may not complete?
Some calls to Hunt Group numbers may not be complete, due to the destination number being ”out of reach” for reasons outside of our control.
Reasons for “out of reach” can be but are not limited to; mobile coverage, lack of phone power, off-net carrier issues, and phone settings such as do not disturb, voicemail, and call forward not reachable.
How do I change my terminating (destination) number?
Easy! Your administrators can change the terminating number at any time via the online self-service portal. Toll Free Plus terminating numbers can be set to Australian land or mobile numbers. Alternatively, you can set up FollowMe so you can change the terminating number from your mobile (charges apply).
Do I need to spend a minimum amount on calls?
No, there is no minimum spend required.
How do I know if I am receiving a toll free call?
You can choose to have a beep notification or a brief verbal message when you take the call advising that the call is a toll free call.