VDSL Broadband
By definition, VDSL is faster than traditional ADSL broadband, because VDSL is a mix of Fibre and Copper infrastructure.
VDSL is around 3x faster than ADSL broadband, and it has much better upload speeds. Like ADSL, VDSL comes in two distinct varieties: VDSL which uses a standard called ITU G.993.1, and VDSL2 which uses a standard called ITU G.993.2.
Some facts about VDSL:
- For VDSL speeds, please visit Broadband plans.
- VDSL installation is typically quicker and easier than Fibre, but Fibre is better for both speed and latency. Fibre broadband is still the best connection type available.
- With VDSL, you can enjoy better HD video streaming and sharper video chats, when compared to ADSL.
- If you want faster broadband, and Fibre is not yet available where you live, then VDSL is a great choice for you.
- It’s ideal for streaming HD TV, video calling and uploading files, so you will spend less time waiting for content to buffer compared to ADSL.
- VDSL is available to 80% of New Zealand homes.
If you are interested in VDSL broadband, or Fibre, you can take the first step by using the "Check your address" button on our Broadband plans page.
Find the best broadband package
Additional information
Before you buy
New customers, to sign up you'll need:
You may also need the following:
Already a One NZ fixed line and broadband customer?
You can add to or change your services in My One NZ – or call us on 0800 438 448.
- A valid New Zealand driver’s licence OR
- A copy of your New Zealand passport* OR
- A copy of your international passport, plus a copy of your residency visa, which must be valid for the duration of the plan's term.*
- You must be over 18 years of age to sign up.
You may also need the following:
- Current account details or a bill from our current provider if you’re transferring your service from another provider
- SKY account details or recent SKY bill if you want to transfer your SKY services to One NZ.
- If you're just switching your phone line over to One NZ and have broadband with another provider, your broadband may be disconnected when your phone line is moved to us. If you sign up to one of our naked broadband plans and you have an existing phone line that you use for your home phone calling connected with another provider, this will be disconnected.
- Your previous address - if you’ve only lived at your current address for less than a year.
- Consent from your landlord - if you’re renting and want Ultra Fast Broadband, and your address is eligible.
- Your credit card details if you want to set up your account to be paid by credit card each month.
Already a One NZ fixed line and broadband customer?
You can add to or change your services in My One NZ – or call us on 0800 438 448.
Broadband and installation
About broadband.
Broadband speeds.
For our current average download and upload speeds, please refer to our Broadband Speed Summary on our Broadband plans page.
Early termination fee and notice period.
We made changes to our early termination charges from 26 February 2020.
Set up fees
VDSL
For 12 and 24 month term:
For open term:
VDSL installation
- Your broadband speed will vary depending on a number of factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring, other environmental factors, and how many other people are using it at the time. Uploads and downloads count towards your monthly allowance
- If you’re switching to One NZ your existing provider may charge you an early termination fee
- If you have a security alarm, there is a possibility the alarm may not work with your connection type
- A One NZ modem and standard broadband connection offer is available if you are new to One NZ, and you sign up to an eligible plan for 12 or 24 months. (Modem postage and handling fee applies).
- Broadband is not available everywhere, and only particular types of broadband services may be available in some areas
- We cannot guarantee the availability of broadband services to you until the services are connected.
- Your data allowance: When you reach the end of your plan’s data allowance, you will be charged the excess rate of $2 per gigabyte, or part thereof. Subject to change during the fixed term of your contract.
Broadband speeds.
For our current average download and upload speeds, please refer to our Broadband Speed Summary on our Broadband plans page.
Early termination fee and notice period.
We made changes to our early termination charges from 26 February 2020.
- An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
- You need to let us know 30 days in advance if you wish to cancel any service.
- If you joined One NZ from this date, on one of our current in market plans, a graduated early termination fee will apply:
- $199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
- $299 early termination fee applies to a 24-month term and will reduce by $40 every three months.
- If you are an existing customer on one of our older plans and your One NZ bill references One NZ B, One NZ C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.
Set up fees
VDSL
For 12 and 24 month term:
- Free modem and standard broadband connection if you’re new to One NZ and sign up to an eligible plan for 12 or 24 months. (14.95 modem postage and handling fee applies)
For open term:
- VDSL standard broadband connection ($101.20) and wiring service fees may apply ($153.32).
- A One NZ modem may be purchased for $149 ($14.95 postage and handling charge applies) or you can choose to bring your own ADSL2+ capable modem.
VDSL installation
- If eligible, we will send you a new VDSL modem and provide the relevant information you need to self-install the modem and set up your new VDSL connection from One NZ.
Home phone
Additional charges
UFB fibre, cable home phone, VDSL (calling over broadband) calling rates
- Phone features are an additional monthly charge to your home phone monthly fee.
- The monthly fee for phone Add-Ons is charged in advance. If you cancel any of these services part way through the month you will still be billed to the end of the month.
- There is a minimum charge of one minute for all fixed line calls. After that, your call will be rounded up and charged by the minute.
- Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per minute rates of your calling plan.
- If you dial 059 or 0161 to access Telecom's network before making a call from your One NZ home phone you'll be charged at Telecom's retail rates.
- 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
- If you dial an area code before a local call, those calls will then be charged at national call rates.
UFB fibre, cable home phone, VDSL (calling over broadband) calling rates
- National calls $0.26 per minute $3.00 capped call rate (up to 2 hours). Calls in excess of the two hour per call cap will be charged at $0.25 per minute.
- Calls to national mobiles are $0.39 per minute
- See our international calling rates
